Amerigroup Nevada, Well Care Services Partner to Increase Access to Behavioral & Physical Care

 Amerigroup Nevada, Henderson Chamber and WELL CARE Services officials celebrate new facility in Las Vegas that offers behavior and physical healthcare services exclusively for Amerigroup members in Clark County. (Photo: Business Wire)

Amerigroup Nevada, Henderson Chamber and WELL CARE Services officials celebrate new facility in Las Vegas that offers behavior and physical healthcare services exclusively for Amerigroup members in Clark County. (Photo: Business Wire)

“Amerigroup’s top priority is its commitment to ensuring that our members have expanded access to high-quality care to provide care for the whole person.”
— Eric Lloyd, President of Amerigroup Nevada

LAS VEGAS - (BUSINESS WIRE) - Amerigroup Nevada and MedTrans LLC dba WELL CARE Services have partnered to offer Medicaid members with chronic health problems, tailored integrated healthcare services at WELL CARE Services’ new facility in Las Vegas. The services are available to adults, and include onsite face-to-face primary care and telehealth exams, housing coordination, transportation to community resources and social services as well as therapy for mental illness and medication management.

As Medicaid membership increases in Nevada, so has the influx of Medicaid members visiting emergency rooms for chronic conditions. Access to mental health treatment or physical health care can be a challenge, especially for those who don’t have easy access to transportation and have complicated housing or health care needs. WELL CARE Services’ new facility offers a patient-centered model that helps members who are impacted by social and economic challenges during critical times of their care. Additionally, on-site behavior health case managers will increase face-to-face engagement by identifying and addressing factors that are impeding management of their health.

“Amerigroup’s top priority is its commitment to ensuring that our members have expanded access to high-quality care to provide care for the whole person,” said Eric Lloyd, president of Amerigroup Nevada. “Through this exclusive collaboration with WELL CARE Services, we can deliver on that promise by providing our members access to integrated healthcare and connecting them with a variety of community services via these new facilities located in the heart of Las Vegas.”

Through this joint-venture, WELL CARE Services’ field case managers will also work with behavioral health hospitals in Clark County to assist members with finding the right medical help at this new facility, and two other Well Care Services facilities in Las Vegas. For example, if an Amerigroup member who is homeless, and has lost all personal identification including medical identification card, walks into a local hospital’s emergency room for care, a referral will be sent to a trained mobile assessment team. A rapid-response mobile team will then assess the Amerigroup member’s needs and coordinate transportation for care to this new facility, or one of the other two WELL CARE Services facilities also located in Las Vegas. Each WELL CARE facility is staffed by high-skilled and licensed healthcare professionals, including a primary care physician, psychiatrist and case managers, who will provide intensive hands-on support and walk side-by-side with Amerigroup’s members to ensure that they get access to the appropriate level of care and community services to support their recovery and ultimately improve their health.

“With homelessness, behavioral and chronic health needs on the rise in Nevada, we are excited to partner with a like-minded healthcare organization such as Amerigroup to provide their members this innovative holistic approach to vulnerable Nevadans,” said Marce Casal, president and CEO of WELL CARE Services.

The new WELL CARE Services facility, serving Amerigroup members, is located at 5412 Boulder Highway in Las Vegas and open from 9:00 a.m. to 5:00 p.m., Monday through Friday.

For information about WELL CARE Services, please call 702-291-7121. For more information about Amerigroup Nevada and services, visit myAmerigroup.com/NV. Amerigroup Nevada members can also call the customer service number 1-800-600-4441.

 

ABOUT AMERIGROUP NEVADA

Amerigroup Nevada helps improve health care access and quality for approximately 185,000 low-income Nevadans by developing innovative care management programs and services. Members are assured care that is not only accessible, but also accountable, comprehensive, integrated and patient-centered. Amerigroup Nevada provides ongoing community relations and outreach to encourage members to become active participants in their health care. Through health education programs, members are empowered to choose and sustain a healthy lifestyle.

 

ABOUT WELL CARE SERVICES

WELL CARE Services is part of WELL CARE Group and is an organization that focuses on providing health care solutions to health care organizations and their members in Las Vegas, Nevada. By creating a comprehensive, integrated model with clinical pharmacists, physicians, case managers, therapists, housing, transportation and pharmacy services, we have been successful in reducing hospitalization costs and readmissions, as well as, improving the lives of the members. Our mission is to reduce the fragmentation of care by improving the access to health care services and empower members to be accountable in managing their health. www.thewellcaregroup.com